* Includes up to three assisted-visits and ongoing phone support.
Support Services coordinated on Paid-basis
A chronic disease or catastrophic illness can lead to stressful times for the patient and the family. Patients may be alone, confused, and suddenly facing a unfamiliar world of doctors, hospitals, tests and treatment plans.
Patient Navigators work with patients and families to understand and manage today’s complex healthcare system. This may include finding doctors and hospitals, explaining treatment and care options, accompanying patients on medical visits, communicating with their health care team, helping with insurance problems and managing medical paperwork. Just like a family member does.
If you live away from your family or caregivers, you may need assistance through a chronic/critical illness. You may need support understanding medical information to find a doctor or make treatment decisions.
Hospitals departments can be complex to navigate, a patient navigator provides a coordinated experience. Outstation patients without local knowledge often benefit from our assistance.
Our Patient Navigator advocates for your health, always. Our Patient Navigators are independent, without any affiliations to hospitals. They lead you to ensure you have access everything you need to manage your health.
Submit a request online or by calling us. Specify the date of the visit when you need support, background of your condition, type of support needed (IPD/OPD, tests, treatment etc.)
Based on availability, we will assign a suitable Patient Navigator to you. You will receive a confirmation via email with contact details of the Navigator.
Depending on whether you have opted for a pick-up and drop facility, your Patient Navigator will meet you at your pick-up point, or at the hospital. You can pay directly at the end of the visit.